Refund and Returns Policy

Last updated: 24 November 2025

At Iron Tusk Records, your satisfaction matters to us. Please read our return policy carefully before making a purchase.

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1. Digital Products (Music Downloads)

All digital music purchases (including MP3, WAV, or downloadable albums/singles) are non-refundable.

Because digital products cannot be “returned,” we cannot offer refunds, exchanges, or cancellations once the files have been delivered.

If you experience an issue such as:

• File not downloading
• Corrupted or incomplete download
• Wrong file delivered

Please contact us at eddie@irontuskrecords.com, and we will resolve it quickly by reissuing the correct download.

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2. Physical Products (CDs, Merchandise, etc.)

If you purchased a physical item, you may request a return or exchange within 14 days of receiving the order if the item is defective, damaged, or incorrect.

Requirements for a physical return:

• Item must be unused and in original packaging
• You must provide photos of the issue
• You must notify us within 14 days of delivery

Non-returnable physical items:

• Opened CDs or vinyl records
• Used or worn apparel
• Clearance or final-sale items

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3. Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Original shipping fees are non-refundable.

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4. Order Cancellation

Digital orders cannot be cancelled after purchase.
Physical product orders can be cancelled before the item ships. Once shipped, the return policy above applies.

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5. How to Request a Return

To request a return, exchange, or support for a damaged download, contact us at:

📧 eddie@irontuskrecords.com

Please include:

• Your order number
• Email used at checkout
• Description of the issue
• Photos (for physical items)